My leadership approach

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Over the next few weeks, I will create content for each of these sections. This will be a set of topics that summarize some of my favorite and most effective techniques as a design leader and as a colleague. And like everything that I do, I will continually evaluate and improve. 
 

My Leadership Approach

• Every experience matters.

• Discover and learn.

• Personalize.

• Never stop mastering communication.

• Collaborative estimating and planning.

• Inclusion.

• Honest and safe critiques.

• Experimenting is not only encouraged it is expected.

• Safe experimentation.
  Getting it wrong happens, not a problem; let us learn from it.

• You will have space to innovate.

• My favorite meeting is the Retrospect.
  I believe that you will become the better you if you can reflect, identify, learn, and make a plan to improve.

Some of my favorite design principles​
 

• Start with the "Every experience matters" attitude.
   

• Don't just design what is given to you; understand why it will make a difference. Practice the five whys.
   

• Design for the book-ends. If you design for the novice and you design for the power users, chances are you will satisfy most users in between.
   

• Rather than critique, practice honest, safe, and productive feedback reviews.
   

• Optimize your systems, tools, approach, communication, and delivery. 
   

My Design Approach
 

• Discover and learn.

• Practice the 5 whys.

• Identify users and business strategies and understand the differences.

• Needs gathering and card sorting.

• Journey and empathy mapping.

• Writing and aligning on our Point of view statement.

• Attach OKR's to our point-of-view statements to make them measurable. Strive for the "wow".

• Creative thinking and free ideation.

• Converge, diverge, converge.

• Iterate.

• Present and use storytelling to communicate.

• Iterate and present again.

• Book-ends test.

• Clean, helpful, and approachable handoff.

• Design QA.

• Retrospect.